HOME

LOGIN

SITE MAP
NGS Forums  


THE NICE GUY COMMUNITY 

NGS Forums 

NGS Forums provide a vehicle for all of the nice guys and not-so-nice guys to compare notes and experiences. As people post their questions, others have the opportunity to review the issues and respond with their own stories and solutions. Collectively, people can learn from others as they deal with the challenges of being a nice guy in the modern business world. Forums are organized in four capacities; Bill of Rights, People, Situations and Everything else that does not fit.

 

Please join in! Pose a question, answer some else's inquiry, or provide some insight of your own.
Forums > NGS Bill of Rights > 3) SET BOUNDARIES
Subject: What happens when your customer doesn't want to listen
You are not authorized to post a reply.
Author Messages
Chad_MON
Posts:1
09/01/2007 8:43 PM Alert 
I work for the professional services (PS) organization for one of the biggest software vendors in the world. As an extension of this company, our customers regularly and understandably expect us to assume responsibility for all software defects, even when they are beyond the control of the PS group.

In preparation for a major product upgrade, we strongly recommended that an aggressive test plan be employed by one of our customers. The customer said that they had it under control and that we should mind our own business. I stressed the importance of more extensive testing yet they refused to consider the request. Rather than pushing the concern further, I agreed and didn't have them sign some type of acknowledgement indicating that I had recommended an extensive test plan.

When things blew up, they jumped all over me and I had no paper trail and they pretended that I didn't really comment. I think I was too nice. What could I have done?
You are not authorized to post a reply.
Forums > NGS Bill of Rights > 3) SET BOUNDARIES > What happens when your customer doesn't want to listen


ActiveForums 3.5