http://www.niceguystrategies.com/DNN/Community/NGSForums/tabid/63/forumid/5/view/topics/Default.aspx Set and respect them en-US ActiveForums 3.5 Copyright 2005 by Nice Guy Strategies admin@niceguystrategies.com I work for the professional services (PS) organization for one of the biggest software vendors in the world. As an extension of this company, our customers regularly and understandably expect us to assume responsibility for all software defects, even when they are beyond the control of the PS group. In preparation for a major product upgrade, we strongly recommended that an aggressive test plan be employed by one of our customers. The customer said that they had it under control and that we should mind our own business. I stressed the importance of more extensive testing yet they refused to consider the request. Rather than pushing the concern further, I agreed and didn't have them sign some type of acknowledgement indicating that I had recommended an extensive test plan. When things blew up, they jumped all over me and I had no paper trail and they pretended that I didn't really comment. I think I was too nice. What could I have done? http://www.niceguystrategies.com/DNN/Community/NGSForums/tabid/63/forumid/5/postid/13/view/topic/Default.aspx Chad_MON Sat, 01 Sep 2007 20:43:54 GMT